Support and Maintenance
When purchasing echoTechnology tools, our customers receive on-going technical support and regular product updates. The initial purchase price includes a compulsory first year support and maintenance fee of 22.5%.
Annual renewals are automatically invoiced to customers at 22.5% of list price at the time of renewal.
Technical Support Procedures and Policies
The following support is provided to all customers with a current support and maintenance agreement:
Enhancements Procedures and Policies
echoTechnology agrees to provide customers with regular updates and enhancements to the program(s) so long as the annual support and maintenance program is current. The regular updates enhance the functionality and improve the performance of its programs.The annual support and maintenance program does not entitle the reseller access to major new versions of the program(s). A current annual support and maintenance program will however entitle resellers to upgrade to major new versions of the program(s) at a significant discount to the current list price.
The initial purchase price of the software program(s) includes the first year’s annual support and maintenance cost.
Renewal of the annual support and maintenance service is due 30 days prior to expiration of the prior year’s program.
Customers are invoiced for the renewal of the support and maintenance program(s) automatically.
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